It has come to our attention that you (or employee's
name) have been informing our mutual customers that the use of
AMSOIL synthetic motor oil voids your manufacturers' warranty. This
claim is not true. Please review the following facts about
warranties and AMSOIL synthetic motor oil.
Original equipment manufacturers (OEMs) recommend consumers use
lubricants of the proper viscosity grade and service classification.
Any oil, whether it's petroleum oil or synthetic, may be used
without affecting the overall warranty coverage. OEMs pay or deny
warranty claims based on the findings of failure analysis. To affect
the vehicle warranty, the lubricant must be directly responsible for
the failure. If the oil did not cause the problem the warranty
cannot be voided, regardless of the brand of oil used, or the length
of time or number of miles the oil was used. To flatly inform the
customer that the use of AMSOIL synthetic motor oil voids their
vehicle warranty is not true. It is not supported by OEMs and
damages AMSOIL INC.
AMSOIL introduced the world's first API rated synthetic motor oil to
the automotive public in 1972. Since then, every major motor oil
manufacturer has followed AMSOIL's lead and has introduced synthetic
oils of their own. AMSOIL synthetic motor oils exceed the most
demanding worldwide performance standards. They are specially
formulated to provide superior performance and longer service than
provided by conventional oils. AMSOIL synthetic motor oils can be
installed and used with complete confidence. AMSOIL INC carries
liability insurance and offers our customers complete warranty
coverage for oil related failures, should one ever occur.
We appreciate your attention to this matter and anticipate there
will be no further intimidation of our customers by your insuring no
one implies or states that the use of AMSOIL products will "void" vehicle warranties. Thank you.
Customer Service Division